Order Processing
Orders are generally prepared for dispatch within 1–2 business days after successful payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day.
During sale periods, product launches or unusually high demand, processing may take slightly longer.
Estimated Delivery
Most orders are delivered within approximately 4–7 business days after dispatch. Delivery time can vary depending on the destination, courier availability and local service conditions.
Shipping Charges
Any applicable shipping charge is clearly shown before payment. Promotional free shipping applies when it is displayed on the website or during checkout.
Order Tracking
Use your Order ID and the same mobile number entered during checkout to securely view your current order information.
TRACK YOUR ORDERAddress Changes
Contact us immediately if the shipping address or mobile number is incorrect. Changes are possible only before the order has been dispatched.
WildFlex is not responsible for delivery failures caused by incomplete, incorrect or inaccessible addresses provided during checkout.
Delays and Delivery Exceptions
Delivery can be delayed by weather, transport disruption, public holidays, regional restrictions, courier operational issues or other circumstances outside our reasonable control.
If a shipment appears lost or is significantly delayed, contact support with your Order ID so we can assist with the courier investigation.
Shipping Support
For shipping assistance, email with your Order ID and registered mobile number.
Please never share OTPs, card PINs or payment passwords with anyone claiming to represent WildFlex.