Return & Refund Policy

Return Eligibility

You may request a return within 7 calendar days from the date your order is marked delivered. To qualify, the item must be unused, unworn, unwashed and returned with its original tags, packaging and accessories.

How to Request a Return

Email within the return window and include:

• Your Order ID and registered mobile number.
• The product name, size and reason for the request.
• Clear photos of the item, tags and packaging.

Wait for return approval and instructions before sending the parcel. Products returned without approval may not be accepted.

Size Exchange

A size exchange can be requested within 7 days of delivery, subject to product availability and successful quality inspection. If the requested size is unavailable, we may offer another available size, store credit or a refund according to this policy.

Any exchange shipping charge, if applicable, will be communicated before the exchange is confirmed.

Wrong, Missing or Damaged Item

If you receive an incorrect, incomplete or damaged item, contact us within 48 hours of delivery. Share clear photos and, where available, an unboxing video showing the package label and issue.

Once verified, WildFlex will arrange an appropriate replacement or refund without charging return shipping for the affected item.

Non-returnable Items

The following items cannot normally be returned:

• Items worn, washed, altered, damaged or missing tags.
• Innerwear, personal-use items and gift cards.
• Products clearly marked Final Sale or Non-returnable.
• Items returned after the applicable return window.

This restriction does not affect an eligible claim for a wrong, defective or damaged product.

Refunds

After the returned item reaches us, it is inspected. Approved refunds are initiated to the original payment method, generally within 5–7 business days after inspection. Your bank or payment provider may require additional time to display the credit.

For Cash on Delivery orders, approved refunds may be sent to the UPI ID or bank account securely provided by the customer. Original shipping fees and return shipping charges are non-refundable unless the item was wrong, defective or damaged.

Order Cancellation

Contact support as soon as possible if you need to cancel an order. Cancellation is possible only before dispatch. Once shipped, the order must follow the applicable return process after delivery.

If a prepaid order is cancelled before dispatch, the refund is initiated to the original payment method.

Return Support

For assistance, email with your Order ID and registered mobile number.

Never share OTPs, card PINs or payment passwords with anyone claiming to represent WildFlex.